Do you remember?
Recently my wife was going away for the weekend. She told me where she was...
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From Vodka Shots to Customer Loyalty
Someone said to me recently that in their industry there is no loyalty anymore....
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Always be culturing
If you have lived in Christchurch, you will know about the nor’wester wind. It...
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Price is a funny thing
There is plenty of conversation about pricing happening right now. It is true...
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If the customer is always right, why are they your customer?
We all know the old saying: “the customer is always right.”
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Next Generation of Sales Enablement
One of my biggest learnings when I first became a sales manager was assuming...
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10 Things We Got Wrong in 10 Years
We are celebrating 10 years in business this year, which apparently only about...
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The Skill that Every Top Performer Has
There is a famous story of American Paul Revere riding his horse through the...
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Conflict Management Starts With Your Ears
I found myself in an interesting spot last week. I was running a training...
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The Leadership Disconnect
I had an interesting conversation recently with a sales manager I'd worked with...
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I Thought Values Were Overrated
I used to think company values were overrated, not literally values themselves...
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Looking Back, Moving Forward!
Just 2 weeks out from Christmas I have struggled to come up with what I wanted...
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Are You Picking Up What They’re Putting Down?
About a year ago, I met someone who didn’t make eye contact when we shook hands...
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The Usain Bolt formula: Kudos to the Coach
It was hard not to feel sorry for the 18-year-old 100m sprinter from Mozambique...
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Mindset Matters
For the past 20 years, my two favourite sporting teams have been the Black Caps...
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Why These Three Sales Phrases Matter
Sales is a game where success often comes down to a mixture of hard work,...
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