If the customer is always right, why are they your customer?
We all know the old saying: “the customer is always right.”
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Conflict Management Starts With Your Ears
I found myself in an interesting spot last week. I was running a training...
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The Leadership Disconnect
I had an interesting conversation recently with a sales manager I'd worked with...
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A Game Two Halves?
At this time of year, we are having a lot of discussions with clients about how...
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Mindset: A Practical Guide for Sales Leaders
Here’s a riddle. Take a wall. Find a large piece of cardboard that can cover...
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